Titanic Quality Policy

TITANIC employees are required to maintain high standards of integrity and quality policy that is consistent with the positions of trust they hold. We expect that all the applicants, clients and our service providers respect our employees’ commitment to these standards.

TITANIC employees are expected to comply with the law and all relevant policies and procedures including all legislative, industrial or administrative requirements relevant to their position and any guidelines issued by TITANIC concerning the performance of their duties.

TITANIC supplies its Code of Quality Policy to all employees, covering the values and principles of the organization.

Vision

Becoming employer and employee’s first choice of Foreign Recruitment Agency

Mission

To provide trustworthy Foreign Employment Services by introducing a culture of effective Quality System to fulfill the employers, workers and business partners needs and expectations by complying legal, RBA policy and other applicable requirements as well. We always believe in excellence service delivery by continual improvement in process, rule of law, exceeding customer satisfaction, building highly professional and competent human resources.

Values

  • Operational Excellence
  • Customer Loyalty
  • Competence
  • Continual Improvement

Quality Policy

To provide quality foreign recruiting services by focusing the competent workforce, customer satisfaction, continual improvement and fulfilling the legal and customer requirements through the effectiveness and efficient quality management system.

Quality Objective

  • To provide quality service on foreign employment adopting quality processes by competent employees.
  • To comply ISO 9001:2015, national and international applicable laws, rules and regulation including RBA Policy.
  • 20 % growth in business each year.
  • 80% employer, employee, candidates and business partners satisfaction index.
  • To response immediately over complaints and non-conforming services.
  • 90% Compliance of Demand Realization Planning.
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